Experience

Steered Wendy’s IT Infrastructure both cloud and data center towards GCP strategic migration from AWS, accelerate data center decommission, implement SASE, and establish FinOps and Cloud Architecture Standards.

• Restructured Cloud Network architecture, Cloud migration strategy, OS standards, Containerization, Storage, and infra tools and improved service automation and operations by 50%

• Migrating to Next generation immutable infrastructure and deployment architecture using IaC using Global Standard Deployment (GSD).

• Redefining Cost centers for planning & forecasting, measurement & realization, accountability & enablement, notably saved AWS cost of 200k by waste reduction, capacity management, and technical optimization strategies.

• Reduced MTTR on service support SLAs by reducing alert noise by 30%.

• Established a community of practices to promote best practices and standards.

• Managed software, hardware, and resource vendor negotiations, renewals, and team budget management.

Collaborate with key stakeholders to prioritize technology initiatives and spend and balance agility, resiliency, performance, and cost. Ensure all non-production and production environments are delivered and configured according to team standards for monitoring, security, resiliency, and reliability. Established AWS's well-architecture framework, standards, and governance policies. Designed an observability platform using an open-source solution from scratch to replace Dynatrace and centralize the monitoring and alerting stack.

• Spearheaded Cloud Center of Excellence (CCoE) and improved efficiency by 38% and led migrations of the entire data center to AWS using modern Kubernetes architecture in <11 months.

• Appointed as Customer Advisory Board: VMware Cloud Health (Cloud Cost Management Platform)

• Eliminated bottleneck for 130 applications for CI/CD pipeline that delayed site releases by replacing code scanning tool that seamlessly integrated QA test cases resulting in improved customer satisfaction and reduced engineering labor expenses.

• Modernized entire infrastructure and legacy applications to microservice architecture and engineering by upgrading capacity (migrating from CapEx model to OpEx model) that better handle peak business.

Authored DR strategy and playbook for business continuity planning and designed Azure cloud roadmap migration strategy for digital transformation. Prioritized and stabilized incident management, secured contractor resources to support store support, built trust, grew leadership confidence, and improved business SLA and reputation. Serve as leader of ongoing AT&T telephony and internet store discussion (corporate top priority)

• Boosted availability to 99.95 and reduced customer incident management by 20% using KPIs, lowering monthly downtime.

• Reduced annual operating costs by $500K by uncovering multiple opportunities to re-negotiate contracts with existing software vendors and contractor firms to rate that eliminated duplicate software licenses

• • Synthesized and fortified Cloud and Platform organization and assembled a top-notch new global team in US, Seoul, and Shanghai.

  • Championed cloud migration of the largest and most complex regional infrastructures (Seoul).

  • Reduced expenses by 12% of 44M AWS and OPEX YoY spend and increased cloud adoption.

  • Launched, expanded, and coached a high-performance global team from 2 to 22+ engineers and 3 managers across 3 regions.

  • Appointed to Customer Advisory Board: Scalr (Cloud Management Platform)

• Steered multiple functional teams supporting 2nd largest search platform in the US for eCommerce experience.

• Introduced cutting-edge platform tools and transformed search availability with rolling deployment elevating index push speed by 80%.

• Lowered mean time to acknowledge (MTA) and accelerated incident resolution by 50% by leveraging DEFCON U.S. military standard process for escalation process.

• Formed a Search Testing Framework that automated the testing cycle model and boosted engineering productivity by 20%.

• Decreased build failures by 20% and tech debt by 50% in 18 months by implementing the Gerrit Code-Review tool/process for search engineering.

• Appointed to Customer Advisory Board: Cloud Bees (Build & Deployment Orchestration)